5-star hotels are known to be some of the most glamorous hospitality locations in the world due to the level of service they provide.
These aren’t your regular hotels; they are masterpieces offering top-notch hospitality services.
To garner the 5-star hotel rating, you must offer the industry’s highest level of services and accommodation.
All hotels in this category provide the highest degree of personal services.
Some of the services guests may find at a 5-star hotel include a personal butler, doorman, designated concierge, around-the-clock room service, valet parking, spas with trained masseuses, gyms with personal trainers, live entertainment, and even child care.
Guests can choose from an assortment of heated pools and hot tubs, saunas and steam rooms, dance halls, golf courses, and game rooms for their entertainment.
These locations may also feature various on-site gourmet restaurants and bar options with top-rated chefs. Five-star hotels boast their attention to detail, catering the experience to each guest, whether that be with personalized menus or by accommodating special room requests.
Five-star hotels are usually architecturally beautiful and located in state-of-the-art facilities. The hotel building and rooms typically have a theme and lean heavily into a particular architectural style, with extravagant lobbies and rooms crafted by interior designers. Each room is spacious, potentially featuring a separate living room, patio, kitchen, and minibar. Guests may have a personal jacuzzi tub, designer bathrobes, and high-end toiletries in their rooms as well.
With a five-star hotel, guests are pampered during their stay, with their needs and desires are taken care of.
Requirements for Bagging a 5-Star Hotel Rating
Garnering a 5-star hotel rating does wonder to a hotel, and of course, its brand.
You can charge more without worrying that you will lose customers. Customers are prepared to pay as far as they get value for money in terms of luxury and customer service.
That’s the magical allure of a 5-star hotel rating. So, how can a hotel rev up its game to get that lucrative 5-star rating?
- Meet and Greet- Though most hotels (including lower-rated ones) offer “meet and greet” service, you need to take it up a notch. According to Forbes, a hotel should meet and assist a guest within 60 seconds of arrival.
- Deliver wake-up calls within 2 minutes of the requested time.
- You should not put a guest’s call on hold for more than 30 seconds.
- Offer top-notch services: here, think in the line of large pools, marble baths, heated pools, and much more.
- To be a five-star hotel, think of suites. All five-star hotels have suites with at least 2 bedrooms.
- A temperature-controlled swimming pool makes a strong contention for a 5-star rating.
- To be a 5 star rated hotel, the organizations must think of luxury that is unparalleled.
Four Star vs five Star Hotel
The difference between a 4-star hotel and a 5-star hotel is the level of pampering and personalized staff attention that guests receive during their stay. While both offer on-site dining and activities, 5-star hotels take their experience above and beyond to make their facility something to brag about. At a 5 star hotel, guests have their needs and desires catered for by dutiful employees that help customize the stay to the customer’s wishes. Five-star hotels are geared toward the rich and famous, while four-star hotels target vacationers.
Luxury and Top-notch hotels are not short in supply in Malindi. These include Leopard Point Luxury Beach Resort & Spa and Diamonds Dream of Africa. Elsewhere we also have other popular 5-stars in Watamu. These are Medina Palms which is 24.1 km from Malindi as well as Visiwa Beach Resort in Watamu.